Who we are

"SEE", "we", "us" and "our" refer to Shiv Engineering & Elevators, a consumer brand of Shiv Engineering Works, with workshop and registered place of business at Sukhdarshanpur, Barwala, Panchkula, Haryana 134118, India. We act as the Data Fiduciary for personal data collected through this website and our customer-facing channels, within the meaning of the DPDP Act.

You can reach us anytime at +91 99960 50809 or shivelevator07@gmail.com.

Data we collect

We collect personal data directly from you when you submit a form, place a call, send a WhatsApp message, or sign an AMC contract. We do not buy or scrape personal data.

Identification & contact data

• Name, organisation name (if any), designation
• Phone number(s), WhatsApp number, email address
• Billing and installation address, PIN code, city, state
• GSTIN (for B2B invoices)

Project data

• Site details — building type, load requirement, number of floors, shaft dimensions, intended use
• Photographs or drawings of the site you choose to share
• Order history, AMC contract terms, service-call logs

Technical data (automatic)

• IP address, browser type, device type, operating system
• Pages visited, time on page, referring URL
• Cookie identifiers (see Section 6)

We do not deliberately collect sensitive personal data (such as financial account numbers, health data, biometric data, religion or caste). If you choose to share such data with us, please contact us so we can decline or delete it appropriately.

How we use your data

We use the personal data we collect only for the specific purposes you would reasonably expect when engaging with a manufacturer-installer of lifts and material-handling equipment:

• To respond to your enquiry — preparing a quotation, scheduling a site survey, sending technical specifications.
• To deliver and install your order — coordinating logistics, dispatch, on-site fitment, commissioning and acceptance testing.
• To honour the warranty and AMC — maintaining service records, dispatching engineers, sending preventive-maintenance reminders.
• To meet our legal obligations — GST invoicing, statutory record-keeping, lift-safety inspection reports as required by state Lift Acts.
• To improve our website and service — analytics, customer satisfaction follow-up, refinement of our product catalogue.

We do not use your personal data for automated profiling, automated decision-making, or for advertising you on third-party platforms.

Lawful basis & consent

We process your personal data on the following lawful bases under the DPDP Act:

• Consent — when you complete a quote form, send us a WhatsApp/email enquiry, or subscribe to communications. By taking that action, you consent to the processing described in this Policy for that purpose.
• Legitimate uses — to perform a contract you have signed with us (sale, installation, AMC), to respond to your service requests, and to comply with applicable law (e.g. statutory invoicing under the CGST Act).

You may withdraw consent at any time by writing to grievance@shivengineeringelevators.in. Withdrawal does not affect processing that was lawful before withdrawal, and it does not affect data we are required to retain by law (e.g. tax records).

Sharing with third parties

We treat your personal data as confidential. We share it only with the limited categories of recipients listed below, and only to the extent necessary:

We do not sell, rent or trade your personal data to advertisers, data brokers or any other party for commercial gain.

Cookies & analytics

Our website uses a small number of cookies and similar identifiers:

• Strictly necessary cookies — keep the site working (session token, security). These cannot be disabled.
• Preference cookies — remember your settings (e.g. dismissed mobile bar).
• Analytics cookies — Google Analytics, IP anonymisation enabled, used in aggregate to understand which pages are useful.

You can block or delete cookies in your browser settings at any time. Blocking strictly-necessary cookies may break the website.

Data retention

We retain personal data only as long as needed for the purpose we collected it, or for a longer period if required by law:

• Quote enquiries that did not convert: 24 months from last contact, then deleted.
• Customer order records: 8 years from the date of invoice, to satisfy CGST/IT record-keeping rules.
• AMC and service records: for the life of the AMC plus 3 years, to honour warranty enquiries and product-safety traceability.
• Website analytics: aggregated, retained 14 months.
• WhatsApp conversations: retained on the workshop device for the duration of the customer relationship; deleted on request.

Cross-border transfers

Our hosting and primary infrastructure are in India. The only data that may be processed outside India is the anonymised analytics data processed by Google Analytics (data centres operated by Google LLC in the USA and elsewhere). We rely on Google's published transfer safeguards. The Central Government may, from time to time under the DPDP Act, restrict transfers to specific countries; if any such restriction applies to a transfer we make, we will comply with it.

Your rights as a Data Principal

Under the DPDP Act, you have the following rights in respect of your personal data:

• Right to access — a summary of the personal data we hold about you, the purposes for which we use it and the recipients we share it with.
• Right to correction and erasure — to ask us to correct inaccurate data or to erase data we no longer need for the purpose for which it was collected.
• Right to grievance redressal — to raise a complaint about how we process your data, via the Grievance Officer named in Section 12.
• Right to nominate — to nominate another individual to exercise your rights if you become incapacitated or in the event of your death.
• Right to withdraw consent — see Section 4.

To exercise any of these rights, email grievance@shivengineeringelevators.in with the words "DPDP request" in the subject. We aim to respond within 30 days. If we are unable to comply with your request (for example, because we are required by law to retain the data), we will explain why in writing.

Children's data

Our products and services are aimed at adults and businesses. We do not knowingly collect personal data from any individual under 18 years of age. If you are a parent or guardian and believe we have inadvertently collected such data, please contact us and we will delete it promptly.

Security

We maintain reasonable technical and organisational measures to protect personal data — TLS encryption on the website, access controls on our workshop systems, principle-of-least-privilege for staff accounts, regular software updates, and physical security of our workshop premises.

No system is impenetrable. In the event of a personal-data breach that is likely to cause harm to you, we will notify the Data Protection Board of India and the affected individuals in line with the DPDP Act.

Grievance Officer

In line with the DPDP Act and the Information Technology Act, 2000, we have designated a Grievance Officer to handle queries, requests and complaints relating to the processing of your personal data.

If you are not satisfied with our resolution, you may approach the Data Protection Board of India through the channels notified by the Central Government from time to time.

Updates to this policy

We may update this Privacy Policy from time to time as our services or the law evolves. The "Last updated" date at the top of this page will reflect any change. Material changes will be highlighted on the website for at least 30 days before they take effect.